More sport accepts exchanges within a maximum period of 14 days from the date of delivery, provided that the items: have not been used; are not personalized; have an original tag; are in perfect sales condition and in the original packaging (if any).
How to make an exchange/return It is only possible to change sizes (same reference), to exchange for another item you will have to make a return. Follow the steps below: Log in and access your customer area > Orders; Select the respective order and through the form send us an email explaining the reason for the exchange/return; Pack the item(s) in a properly closed package (you can use the more sport bag) and send it to: Rua Arquiteto Ventura Terra n.º 4 rch, 4490-478 Póvoa de Varzim. How to make a claim for a used product To file a complaint about a used product, you should contact Customer Support to solve the process, and send proof of purchase by e-mail to firstname.lastname@example.org. The complaint will later be reported to the brand and the maximum response time to the customer is 30 days. If the brand accepts the claim, the item will be replaced by a new one (exactly the same). Return costs Return shipping costs are payable by the customer. You can always choose to return your order at a physical More sport store, so you don't have any costs. I received a wrong and/or defective item. Do I have to pay to make a return? In the event that the exchange/return is caused by a shipping error by More, the customer must contact Customer Support to arrange for the item to be picked up, thus More sport assuming all exchange/return charges at the However, the shipping of the replacement item(s) to the customer follows the shipping costs of a normal purchase. Exchange, return or claim at a More sport store You can make exchanges, returns or complaints at a More sport store, making sure you accompany the item(s) to be returned and the corresponding proof of purchase. In case of refund, this can be done through a discount voucher (which you can use later in the More sport store or online store) or you can choose to be refunded using the same method used for payment.